Empowering You with Essential Resources

At InnoVista Consulting LLC, we believe in empowering our clients with valuable insights and resources. Explore our resources section for exclusive articles, case studies, and tools to elevate your business strategy. We're here to support your success.

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New Report

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AI in business: Does it create real value?

This report provides insights on how AI in business is used to create new value and the high-level considerations when developing a strategy for using AI in your organization. Most business leaders understand that artificial intelligence will impact their business in some way. As the hype of AI subsides, business leaders need to revert to best practices and develop an actual strategy for utilizing AI for their business.

New Growth Accelerators for a Crowded Internet

Ever since the Pandemic began, consumers have been spending significantly more time online and are undertaking more searches to find things

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Voice of Stakeholders: Towards Best Practices for Continual Improvement

At the core of a good continual improvement program is understanding what stakeholders consider valuable for

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The Real Financials of CX

To design a compelling customer experience program the initiatives need to be measured using financial metrics that can be easily measured and translate into tangible economic benefits.

Digital Customer Experience Best Practices

With consumer behaviours changing at a rapid rate towards digital channels, the stakes to win over consumers have never been higher. As multiple businesses

Ethical CX - The New Differentiator

Customers are more concerned than ever about the behind-the-scenes manipulation of their data.

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Why Customer Experience Matters

This paper was written for the Prime Minister's Office in the United Arab Emirates.

Customer Experience in a COVID-19 World

COVID-19 has changed customer expectations in a profound way. Customers now expect organisations .

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5 Technologies Redefining Customer Experience

This paper examines five emerging technologies that are likely to have the greatest impact on the future o

Web 3.0

Metaverse Market Opportunity Explained

Following on from Mark Zuckerberg’s announcement about Facebook hedging its future on the metaverse and transforming its name to Meta

Blockchain for Enterprise

The ecosystem supporting blockchain technology has matured to the point where the rollout of multiple enterprise blockchain solutions is imminent.

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10 Steps for Scaling-Up

Scaling-up a business can be one of the most important initiatives that a leader can undertake. At the same time, it can be one of the most challenging

New Business Venture Success Factors

Before starting a new business venture there are some critical questions that need answering before your strat.

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The Power of ESG for Value Creation

Environmental, social, and governance (ESG) issues have become increasingly important for businesses in recent years.

Business & Digital Transformation

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Redefining CX for the Digital Age

Customer expectations have been reshaped by technology. We now live in a hyperconnected world that provides us with access to just about any product

Business 4.x

The fourth industrial revolution, characterised by disruption on multiple levels, requires organisations to change their business practices

CX Organisational Transformation

This paper explores some of the critical considerations when undertaking CX organisational transformation.

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Optimising Business Operations Using ChatGPT

We wanted to learn how ChatGPT would be utilised in business as a tool to optimise business operations.

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A.I. Guide for CEOs & Board Directors

The guide is designed to educate and raise awareness of the important role artificial intelligence

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The Business Case for Robotic Process Automation

This report outlines the business case for Robotic Process Automation (RPA). The findings highlight the important role.

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From Automation to A.I.

This paper was published at the 2018 World Government Summit in Dubai. The paper outlines key government strategic considerations for executing

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